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When was the last time you used technology in your daily life? For most of us, checking our smartphones or computers is second nature. It is the first thing we look for when we wake up. It’s the last thing we do before we go to bed. But what may come as a surprise to…

Have you ever ended a phone call with your telecom company’s customer service with a smile on your face? For the vast majority of people who have ever had to deal with a telecom company, the answer is likely a resounding no. While poor customer service is not restricted to this particular industry, telecom companies…