Customer Support woman with headset

CUSTOMER SERVICE

Your reputation extends beyond your on-site services to that of your affiliates’ and third party providers.
A recent Léger marketing study shows that Cōv scored above 90% on customer satisfaction experience, again this year!

WE CARE, LISTEN, AND HELP.

We don’t count the minutes we spend on the phone with your residents. We welcome their calls, and listen to them attentively as they talk, so that we ensure all their expressed needs are met before the call ends.

Services include

  • 24/7 service in the event of a failure
  • Fully-qualified and experienced technical support team
  • Back-end troubleshooting and diagnostic support for repairs
  • Fulfillment management for routine support, user account modifications, MACD (move, add, change, delete) and service assurance
  • Customer account assistance for payments and invoice inquires
  • Assistance with personalization and recording of voice mail greetings
  • Help with social media platforms and applications, including Facebook, Google, and Netflix